Frequently Asked Questions

    Please read our FAQ. You may find the answer here.

    HOW CAN YOU BE SO AFFORDABLE AND STILL OFFER GREAT QUALITY?

    Offering our high-quality cues at a very affordable prices is a marketing strategy we implemented to penetrate the US market. We want to help pool players get great products in their hands without breaking the bank! We are happy with a smaller profit margin. It’s OK.

    IN WHICH CURRENCY ARE YOUR PRICES?

    Our prices are listed in USD.

    SHIPPING

    We ship worldwide. Shipping time during the pandemic is somewhat unstable, but 90% of our orders arrives on your door step inside 5 days and the rest within 8-10 days.

    Once it leaves us, it’s up to UPS, DHL, FedEx and the couriers we use to deliver as quick as possible. We recommend that you check the tracking number that you receive shortly after placing your order for updates.

    Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order.
    We aim to process and dispatch all orders the same day (Mon-Sat). Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice and tracking number.

    The shipping cost will vary from country to country. Most often it will be around $0-$40. The shipping cost will be displayed during your ordering procedure.

    WARRANTY

    We have a 1-year warranty of normal use on the cues in the “Aspiring”-series, 2 years on the “Intermediate”-series and 3 years on the “Pro”-series. There is a 5 year warranty on the leather cue cases, and 1 year on the soft cases. Naturally, we provide a Lifetime Warranty against manufacturing defects. Any manufacturing defects must be reported within 7 days after receiving the product.

    WHICH PAYMENT METHODS ARE ACCEPTED?

    We accept PayPal or VISA. If you don’t have PayPal, you can use their normal VISA option. No need to create an account. If you are paying by card, please follow these steps: 1) Go to check out, click the PayPal button. 2) Select “pay by card”.

    VIDEO REVIEWS

    A lot of our cues have a video review on it’s product page. We encourage you to watch them and see what other are saying about the cue(s)! You can also search for “JFlowers cue review” on YouTube for a lot of unbiased reviews from non-affiliated Youtubers.

    ABOUT OUR CARBON FIBER SHAFTS

    They are 100% carbon fiber throughout. They are manufactured by using high-quality carbon fiber and materials. The manufacturing method behind the great feel, sound and playability is a trade secret! (Sorry. Not really.)

    DO YOU OFFER A LOW DEFLECTION WOODEN SHAFT?

    Yes, we offer a low deflection wooden shaft. You can choose between that or the carbon fiber shaft during your order process. The prices remains the same. If you want both the carbon fiber and wooden shaft, contact us and we will facilitate it for you. 

    CAN I SELECT THE WEIGHT OF THE CUE?

    Yes, you can customize the weight when you order your cue. The standard weight is 19 oz, but you can choose a 19.5 if desired.

    TIP, PIN AND SHAFT OPTIONS

    Currently you can not customize the pin option other than the ones listed on the product pages. The default tip is a Moori medium multilayered tip. You can chose between the pro-tapered carbon fiber shaft and low deflection wooden shaft.

    WHAT HAPPENS AFTER ORDERING/SHIPPING?

    Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order.
    We aim to process and dispatch all orders the same day (Mon-Sat). Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice and tracking number.

    COVID-19 MEASUREMENTS

    We have good measurement in place to ensure that your product is manufactured, handled and shipped with the best possible protection.

    HOW SECURE IS MY DATA?

    Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

    You can also follow and reach us at the live chat on Facebook.

    @JFlowersCuesOfficial