FREQUENTLY ASKED QUESTIONS ABOUT JFLOWERS CUES & CASES

Please scroll trough these. Most likely you’ll find the answer to what you are looking for. If not, feel free to reach out to us!

HOW CAN YOU BE SO AFFORDABLE AND STILL OFFER GREAT QUALITY?

Offering our high-quality cues at a very affordable prices is a marketing strategy we implemented to penetrate the US market. We want to help pool players get great products in their hands without breaking the bank! We are happy with a smaller profit margin. It’s OK.

ABOUT OUR CARBON FIBER SHAFTS

They are 100% carbon fiber throughout. They are manufactured by us using high-quality carbon fiber and materials. The manufacturing method behind the great feel, sound and playability is a trade secret! (Sorry. Not really.)

COVID-19 MEASUREMENTS

We have good measurement in place to ensure that your product is manufactured, handled and shipped with the best possible protection.

TIP, PIN AND SHAFT OPTIONS

Currently you can not customize the pin option other than the ones listed on the product pages. The default tip is a Moori medium multilayered tip. You can chose between the carbon fiber shaft and low deflection wooden shaft.

PAYMENT OPTIONS

We use PayPal as our standard payment solution. 

VIDEO REVIEWS

A lot of our cues have a video review on it’s product page. We encourage you to watch them and see what other are saying about the cue(s)!

WARRANTY

We have a 1-year warranty of normal use on the cues in the “Aspiring”-series, 2 years on the “Intermediate”-series and 3 years on the “Pro”-series. There is a 5 year warranty on the leather cue cases, and 1 year on the soft cases. Naturally, we provide a Lifetime Warranty against manufacturing defects. Any manufacturing defects must be reported within 7 days after receiving the product.

SHIPPING

We ship worldwide. Shipping time during the pandemic is somewhat unstable, but 90% of our orders arrives on your door step inside 3-8 days.

Once it leaves us, it’s up to UPS, DHL, FedEx and the couriers we use to deliver as quick as possible. We recommend that you check the tracking number that you receive shortly after placing your order for updates.