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Terms and Conditions

Welcome to JFlowers Cues – Authorized Online Dealer!

These terms and conditions outline the rules and regulations for the use of JFlowerscues.com’s Website, located at https://jflowerscues.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use JFlowers Cues – Official Dealer if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing JFlowers Cues – Official Dealer, you agreed to use cookies in agreement with the JFlowers Cues’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, JFlowersCues.com and/or its licensors own the intellectual property rights for all material on JFlowers Cues – Official Dealer. All intellectual property rights are reserved. You may access this from JFlowers Cues – Official Dealer for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from JFlowers Cues – Official Dealer
  • Sell, rent or sub-license material from JFlowers Cues – Official Dealer
  • Reproduce, duplicate or copy material from JFlowers Cues – Official Dealer
  • Redistribute content from JFlowers Cues – Official Dealer

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Privacy Policy Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. JFlowersCues.com does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of JFlowersCues.com,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, JFlowersCues.com shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

JFlowersCues.com reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant JFlowersCues.com a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of JFlowersCues.com; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to JFlowersCues.com. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of JFlowersCues.com’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Return and Refund Policy

Last updated: June 6th, 2023

Thank you for shopping at JFlowers Cues – Official Dealer.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

We have a 1-year warranty of normal use on the cues priced under $500 and 2 years on the rest. There is a 5 year warranty on the leather cue cases and 1 year on the other models. Naturally, we provide a Limited Lifetime Warranty against manufacturing defects. Any initial manufacturing defects must be reported within 7 days after receiving and inspecting the product. All other defects must be reported as soon as they are discovered. North American customers will return the product to our North American distribution center, International customers will return the product to our International distribution center.

INTERNATIONAL RETURN SHIPPING CHARGES
For JFlowers products, international shipping charges range from approximately $30 to $80 per product. Customers outside the United States are responsible for covering the cost of return shipping. If you plan to return your cue to the U.S., we recommend contacting us beforehand. If you have any inquiries regarding repairs or uncertainties about whether the needed repair is covered by our Limited Lifetime Warranty, please reach out to us, and we will gladly assist you. 

RETURN SHIPPING INSTRUCTIONS
Ensure that you send us your cue or shaft in its original packaging, which includes the soft bag and/or sock. Package the item in either its original shipping box, a tube, or a triangular box that adheres to UPS/USPS guidelines to prevent any damages. Avoid using flat square boxes, as they may result in further damage due to improper handling.

REPAIR AND WARRANTY RETURNS
Your JFlowers product is warranted for life against any manufacturer defect that does not include warpage, abuse, or normal wear on replaceable items such as the tip, ferrule, finish, wrap, and bumper. JFlowers will decide, solely at its discretion, which repairs will be made under the Limited Lifetime Warranty.

Before returning a product, please contact customer service and send us some pictures of the product using our contact form so we can attempt to evaluate the issue. If you provide us with an email address, we will notify you upon receipt of your returned product and provide a return date (valid warranty claims) or provide an estimate of repair charges and completion time (non-warranty claims).

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to JFlowersCues.com

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to JFlowers Cues – Official Dealer, accessible from https://jflowerscues.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

  • By email: support@jflowerscues.com

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. The reimbursement will only be given for manufacturer defects.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging and state

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

Please immediately inspect your new equipment when you get it.

If there is a problem, please contact us so we can quickly resolve it for you. We only offer a return and refund for goods damaged before you received it.

We kindly ask that you inspect the product within 7 days after receiving it.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Receiving Goods

We use a combination of UPS, USPS and FedEx to ship our Goods. We take responsibilty for any damages in shipping, and will address those cases as expeditiously as possible. Lost shipments PRIOR to delivery also fall under our umbrella of responsibility. 

We cannot be held responsible for Goods that go missing or are stolen AFTER the delivery service has confirmed drop off of the Goods. Tracking is always provided, with an estimated delivery date. We recommend you choose a shipping address where someone is readily avaiable to receive the Goods in person, rather than have the Goods left out in the open and susceptible to theft.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: support@jflowerscues.co